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REFUNDS & RETURNS
ONCE YOUR PURCHASE ORDER HAS BEEN ACCEPTED BY WORLDPAY AND WE HAVE RECEIVED NOTIFICATION FROM THEM. YOU SHOULD RECEIVE AN E-MAIL CONFIRMATION FROM US WITHIN 72 HOURS OF YOUR ORIGINAL ORDER.
IF YOU DO NOT RECEIVE THIS CONFIRMATION FROM US WITHIN THIS TIME PERIOD THEN PLEASE E-MAIL AT THE ADDRESS BELOW:
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ONCE WE HAVE RECEIVED NOTIFICATION AND VERIFIED YOUR ORDER WE HAVE TO WAIT SEVEN DAYS FOR YOU TO CANCEL YOUR ORDER. YOU WILL THEN RECEIVE YOUR GOODS WITHIN 14 - 21 DAYS. IF YOU WISH TO ASSURE US THAT YOUR ORDER WILL NOT BE CANCELLED (SO THAT YOU CAN RECEIVE YOUR PURCHASE EARLIER) THEN PLEASE DO SO AT THE ABOVE E-MAIL ADDRESS.
IF YOU WOULD LIKE TO CANCEL YOUR ORDER THEN PLEASE MAKE SURE YOU DO SO WITHIN 7 DAYS OF YOUR ORIGINAL ORDER. YOU WILL NEED TO E-MAIL US HERE:
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WE CAN THEN ARRANGE IMMEDIATE REFUND OF YOUR MONEY.
ALTERNATIVELY, IF ON RECEIPT OF YOUR BOOK OR CD, YOU FIND THAT THEY HAVE BEEN DAMAGED, THEN PLEASE CONTACT US NOW USING THE ABOVE E-MAIL LINK AND RETURN THE GOODS TO THIS PO. BOX ADDRESS:
Mr
G. Matlock
PO Box 33016
London
W9 1XT,
United Kingdom
AS SOON WE HAVE THE RETURNED GOODS WE CAN ARRANGE FOR REPLACEMENTS TO BE DISPATCHED TO YOU A.S.A.P.